1. Introduction

Welcome to EUROLIB.PRO. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or have obtained consent from a legal guardian. You agree not to use our products for any illegal or unauthorized purposes and to comply with all applicable laws.

3. Product Information

We endeavor to display our products as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are error-free. Product availability and prices are subject to change without notice.In the event of a pricing error or if a product becomes unavailable after your order is placed, we reserve the right to cancel the order and issue a full refund or offer an alternative if available.

All products benefit from a legal guarantee of 24 months from the date of delivery, in accordance with applicable consumer protection laws. This guarantee covers any lack of conformity or hidden defects. If you believe your product is defective, please contact us at [email protected] for assistance.

4. Shipping and Delivery

Orders are processed and shipped from Monday to Friday, excluding public holidays. All orders are dispatched after 5:00 PM CET. Under normal conditions, delivery occurs within 48 hours after dispatch. Delivery times may vary due to exceptional events such as strikes, severe weather, or customs delays.

You will receive tracking details once your order is dispatched. If delivery is delayed beyond 7 business days after dispatch, please contact us for a status update or refund. If the delivery address provided is incorrect and the package is returned, reshipping costs will be at your expense.

5. Returns and Right of Withdrawal

You have the right to cancel and return your order within 14 days of receiving the goods, without providing a reason. To initiate a return, contact us at [email protected].

Returned goods must be in their original condition and packaging. Return shipping costs are your responsibility, unless the product is faulty or incorrect. In such cases, we will provide a prepaid return label.

Return address:

EUROLIB.PRO

Avenue Louise 539

1050 Brussels, Belgium

When requesting a return, please provide the following:

• Your order number

• The product(s) you wish to return

• The reason for the return (optional but helpful)

• Whether you would prefer a refund or replacement

Refunds are processed within 14 days after we receive the returned items. If the product is faulty or not as described, we will offer either a replacement or a full refund, including any standard shipping costs you paid at checkout.

6. Order Cancellation

You can cancel your order before it has been shipped by contacting us at [email protected]. If your order has already been shipped, you will need to wait until you receive it and then exercise your right of withdrawal.

7. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order or limit quantities purchased per person, household, or order. Suspicious, high-value, or bulk orders may be subject to manual verification. We may contact you for confirmation prior to accepting such orders.

8. Limitation of Liability

All services and products are provided “as is” and “as available.” EUROLIB.PRO shall not be liable for any indirect or consequential damages resulting from the use of this website or our services. In cases involving product defects or non-receipt of goods, our liability is limited to the refund or replacement of the affected product.

9. Privacy

The collection and processing of your personal data are governed by our Privacy Policy.

10. Complaint Options

If you have a complaint regarding a product or service, we encourage you to contact our customer support team first at [email protected]. We will do our best to resolve your issue promptly and fairly.

In accordance with EU regulations, if you are not satisfied with our response, you may also submit your complaint via the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr This platform allows consumers and traders within the EU to resolve disputes relating to online purchases without going to court.

11. Legal

These Terms are governed by Belgian law. In the event of a dispute, only the courts of Brussels, Belgium shall be competent.

12. Contact

EUROLIB.PRO

Avenue Louise 539, 1050 Brussels, Belgium

Email: [email protected]